BMW of Silver Spring Silver Spring reviews

1651757476

Dayona Chester

google

Ms. Chester, Please accept our apologies for the initial miscommunication that the repair would be covered by warranty. While we advocate for our clients if there is a gray area regarding warranty coverage, we must comply with specific warranty protocols. If you would like to discuss this matter further, please feel free to contact our Service Director, Ron Ptak, at [email protected] or 301-679-4425. Thank you.

1652195851

1

Horrible customer service! I went in to get a repair done that I was told was under my warranty, that someone inspected and APPROVED, only to be told when I came in it wasn't and that the cost would be a couple thousand dollars. The service manager JOE DISS sent the service associate that was working with me back and forth to relay the message. When asked to speak to him directly I was made to wait while he did his rounds around the office (I watched him) then he came to "fetch" me. When I was sitting in HIS office I was told that a LICENSED SERVICE person that approved my warranty coverage made a MISTAKE?! I asked how that happens and there was no answer, "he wishes he could do something in the future" for me..? I asked how that would of occurred- I would of shown up to the service center to get my repairs fixed thinking my warranty covered it when they have already decided that it wouldn't and be responsible for my charges?!! He assured me that wouldn't of happened because they would of "stopped the process when they figured it out." I'm sorry, but BMW I expected so much better. I will not recommend and your name is now tarnished to me.

1650030072

Sang Ahn

google

Sang Ahn, Thank you for taking the time to let us know about your experience. Our Service and Parts Director, Ron Ptak, has been trying to reach you to discuss your concerns but has been unable to connect with you. At your convenience, please reach out to Ron at 301-679-4425 or [email protected]. We look forward to speaking with you.

1650558095

3

Went in for a simple oil change for my 2021 BMW 330ix on New Year's Eve. When they brought the car out after service, I immediately noticed a big dent on the front fender near the headlights. Fingerprints, mysterious marks, and oily residue were also found around the dent (see the pictures). I talked to a service advisor about the dent. She gave me her card, with a note on the card confirming there was a lot damage on the front fender, and said they would take care of the dent and detail the car the following week. Since the service center was about to close and everyone was trying to leave for New Year's celebration, I left quietly but I'm very very upset. BWM of Silver Spring, this was my first service appointment since I bought the car from you guys a year ago. Very disappointed about this experience, to say the least. I'll update this review based how you guys address the issue. Update (January 2022): They repaired the dent. I think the whole process could be a little more seamless (e.g., took a few trips to the dealer) but they took care of the issue.

1651637555

Angela Yancey

google

Hi Angela, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Silver Spring! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

1651767235

5

I had an awesome purchasing experience with Harold Shelby and BMW of Silver Spring. He was professional, patient, accommodating, responsive and extremely knowledgeable of the vehicle I was purchasing. Harold went the extra mile to ensure I had a remarkable and memorable experience. From beginning to end, Harold ensured I was pleased with the proceedings. I had a slightly unique situation for titling the vehicle and Harold not only assured me it wouldn't be a problem but made sure the right financing expert handled it. The entire process was seamless--I couldn't have been more pleased. I will without hesitation, recommend Harold and the dealership to friends and family.

1643731292

Annie Binder

google

Hi Annie, thank you for your positive review. We're glad to hear that you found our team here at BMW of Silver Spring so helpful in the purchase of your new vehicle. We hope you continue to choose us for all your automotive needs! Take care!

1643791819

5

The team at Silver Spring BMW was outstanding! This is my 6th BMW lease/purchase in the DMW and first at Silver Spring. It is hands down the best dealership. Tae (sales) and Pedro (finance) were transparent, efficient, helpful and friendly. I was surprised and delighted. Thanks, guys!

1644361913

Sonja Sacket

google

Sonja Sacket We take all concerns seriously. After thoroughly reviewing the phone, email, and text correspondence, we believe all communications from us were completely transparent. Unfortunately, we were not able to meet the purchase terms that you offered. If you would like to discuss this matter further please contact our General Manager, Matt Dolesh, at 301-679-4375.

1644606203

1

Never been lied to so badly! Pre Owned Manager lied to me on why a car price increased on a Honda. I was told that the vehicle needed a new tire. The car only had 5.600 miles. I was also told that dealers pay way more for state inspection than individuals do. I hate being lied to! Would not recommend this dealership